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We will ship any order the same day if the order is received by 5:30 PM East Coast Time Monday to Friday.
We will allow products to be left at the Ship-to-Address WITHOUT A SIGNATURE unless you specify otherwise by making comments on the order page or sending us an e-mail > here <. This is an advantage if you can not be home for delivery.
We will ship the product in a plain and unmarked brown box with no outside identification for your privacy.
We ship our products primarily via UPS because of their reliability, as well as they allow you to track the progress of your shipment all the way from the time it is received by UPS right up to your door step.
You will receive an e-mail when the product ships and at delivery to your location by UPS. The initial shipment e-mail will contain a tracking number where you may track your order through the shipment process to delivery.
We ship via the United States Postal Service (USPS) for customers that provide a Post Office Box address. We will not provide any differences in shipping costs between the two shipping processors.
We reserve the right to ship all products via the carrier and service that will get the product to you the most effective way. As an example, if you place two orders we will ship both orders via the fastest of the two orders and refund you the less expensive shipping amount on that order the following Wednesday.
They are not set up to help with tracking issues and it will only slow down the process of getting helpful information and/or products to you.
We charge at 25% restocking fee if you refuse delivery on our shipment. For more information see our Returns Policy.
You should receive an e-mail from UPS or USPS with tracking information by 6:30 PM Eastern Time the day we ship your product. If the product was shipped UPS, this tracking information will allow you to follow your product through the UPS system right up until your delivery. You should also receive an email from UPS soon after delivery telling the time of the delivery and the specific location your page was left.
For tracking information or questions on delivery times and general questions about shipping, please contact the appropriate shipper at the phone numbers or web sites below.
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Phone Contact: 1-800-PICK-UPS (800) 742-5877 |
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Phone Contact: USPS Does Not Provide A Phone Number |
We have chosen UPS as our major shipper to provide our customers with the highest degree of confidence in getting the shipment to you on time and with the least stress possible. As we can not control the shippers schedules and ATC can not be responsible for delays in shipping caused by the shipping companies (UPS, USPS). They have their own process and you must contact them if a shipment is late or is not delivered.
Next Day Air Early A.M:
Next Day Air Early A.M. Overnight delivery is expensive. UPS can deliver next business day by 8:00 a.m. to major cities in the 48 contiguous states. Delivery by 8:30 or 9:00 a.m. is available to most other U.S. cities, including Anchorage, Alaska. Check With UPS if you do not live in a major metro area and need delivery absolutely by 8 AM.
Next Day Air:
Orders placed prior to 5:30 PM East Coast Time (Mondays -Thursdays) will be delivered the following business day based upon your location. Please use you tracking number to verify the exact delivery time in your location. Overnight orders placed on Fridays will not be delivered until Monday, unless specified for Saturday delivery.
The expected delivery time Next business day delivery by 10:30 a.m., 12:00 noon, or end of day, depending on destination.
Next Day Air Saver:
Orders placed prior to 5:30 PM East Coast Time (Mondays -Thursdays) will be delivered the following business day by the end of the day. Overnight orders placed on Fridays will not be delivered until Monday by the end of the day, unless specified for Saturday delivery.
Next business day delivery by end of day.
2nd Day Delivery:
Orders placed prior to 5:30 PM East Coast Time (Mon - Fri) will be delivered the second business day by the end of the day. 2nd Day orders placed on Thursdays will not be delivered until Monday. Orders placed on Friday by 5:30 PM will be delivered on Tuesday by 6:30 PM. Delivery by the end of the second business day.
Some locations in Alaska and Hawaii require additional transit time.
Ground Delivery:
UPS Ground orders placed prior to 5:30 PM East Coast Time (Mon - Fri) will be delivered up to the 8th business day. There is no guaranteed delivery time from UPS on ground service. Because of this, ATC might choose to ship VIA USPS Priority Mail if, in our judgment, if will get you product to you sooner or more reliably.
If you provide a PO Box, we will ship by United States Postal Service (USPS).
UPS will not delivery to a post office box. PLEASE NOTE: The United States Postal Service can not service many areas next day or two day. You might want to add an additional day.
If you have not received your e-mail from the shipping service providing your tracking number, please e-mail us using ONLY the form below as soon as possible.
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